Shipping policy

 

DELIVERY DELAY

• Orders will be processed and shipped within 48 hours.

• Delivery times may vary depending on your area  (3 to 14 days) 

 

DELIVERY AREAS

We deliver to you all over the world: EU (European Union), North America, Central America, South America, Asia & Africa.

For legal restrictions & limitations, we are unable to deliver to the following countries: Cuba, Iran, Crimea, Syria & North Korea

 

 

EXCHANGE OR REFUND

• Customer satisfaction is extremely important to us. If you would like to make an exchange, please write to us at returns@yupsoul.com . Items must be returned within 14 days of purchase. The item must not be washed and must bear its original labels. Transportation is your responsibility.

• YupSoul is not responsible for items lost or damaged during return shipping. We recommend that you use a secure shipping method with a tracking number.

• We reserve the right to refuse to refund an item if it is not in new condition or if it is not packaged in its original box.

• We will notify you by email when we receive the package.

 

DEFECTIVE OR INCORRECT ITEMS 

 

• You must contact us at returns@yupsoul.com within 14 days of purchase.

• We will give you packing and shipping instructions. If the item is defective, we will offer a replacement or refund of the item price and original shipping charges.

 

OUR PARTNERS

We have partnerships with the most reliable carriers to bring you the best offers.