Shipping policy
DELIVERY DELAY
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Orders will be processed and shipped within 48 hours.
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Delivery times may vary depending on your area (3 to 14 days)
DELIVERY AREAS
We deliver to you all over the world: EU (European Union), North America, Central America, South America, Asia & Africa.
For legal restrictions & limitations, we are unable to deliver to the following countries: Cuba, Iran, Crimea, Syria & North Korea
EXCHANGE OR REFUND
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Customer satisfaction is extremely important to us. If you would like to make an exchange, please write to us at returns@yupsoul.com . Items must be returned within 14 days of purchase. The item must not be washed and must bear its original labels. Transportation is your responsibility.
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YupSoul is not responsible for items lost or damaged during return shipping. We recommend that you use a secure shipping method with a tracking number.
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We reserve the right to refuse to refund an item if it is not in new condition or if it is not packaged in its original box.
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We will notify you by email when we receive the package.
DEFECTIVE OR INCORRECT ITEMS
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You must contact us at returns@yupsoul.com within 14 days of purchase.
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We will give you packing and shipping instructions. If the item is defective, we will offer a replacement or refund of the item price and original shipping charges.
OUR PARTNERS
We have partnerships with the most reliable carriers to bring you the best offers.